1. Overview
At Dig Deep Supply Co., we stand behind the quality of our pieces. If something is not right with your order, we are here to help. This policy outlines how returns and exchanges work, so everything is clear, fair, and straightforward for both sides.
2. Eligibility for Returns
To qualify for a return, items must meet the following conditions:
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Unused and unwashed
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In original condition
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With all original tags still attached
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Accompanied by proof of purchase
We reserve the right to decline returns that do not meet these requirements.
3. Conditions for Exchange
We allow exchanges in the following cases:
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Wrong size
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Defective item
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Incorrect item received
Items must still be unused, unwashed, in original condition, and with tags attached. Proof of purchase is required.
Exchanges are subject to stock availability. If the requested size or item is unavailable, we may offer a refund instead.
4. Time Frame
Return or exchange requests must be submitted within 7 days from the date you receive your order.
Requests made beyond this period may no longer be accommodated.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
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Sale or discounted items
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Used or washed items
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Items without original tags
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Items damaged due to misuse, mishandling, or normal wear
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Items without proof of purchase
6. Process for Requesting a Return or Exchange
To request a return or exchange:
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Contact our support team within 7 days of receiving your order.
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Provide your order number and proof of purchase.
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Include clear photos of the item, especially if reporting a defect or wrong item.
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Wait for confirmation and return instructions from our team before sending the item back.
Please do not ship any item without receiving confirmation first.
7. Shipping Costs
Customers are responsible for return shipping costs, unless:
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The item received is defective
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The wrong item was shipped
In those cases, Dig Deep will cover the return shipping fee.
Original shipping fees are non-refundable unless the return is due to our error.
8. Refund Process and Timeline
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved:
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Refunds will be processed after inspection
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The refund will be issued through the original payment method
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Processing time may take several business days, depending on your bank or payment provider
We only issue refunds for approved returns that meet all eligibility requirements.
9. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
Provide:
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Your order number
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Clear photos showing the issue
We will review the case and arrange a replacement or refund if confirmed.
10. Contact Information
For all return and exchange concerns, please contact us at:
Email: hello@digdeepsupply.com
Phone: 0939-886-8512
Location: Dipolog City, Zamboanga del Norte, 7100, Philippines
We are committed to making your experience with Dig Deep smooth, fair, and reliable.
Thank you for supporting Dig Deep.
